Purpose Robot chefs and robot waiters have emerged in the restaurant industry. Based on
the curiosity theory and the stimulus–organism–response paradigm, this study aims to …

Purpose Although consumers feel that the move toward service robots in the frontline so far
was driven by firms' strive to replace human service agents and realize cost savings …

Purpose This research discusses the role of service robots in gastronomic and dining
experiences in a post–coronavirus disease (COVID) world. Design/methodology/approach …

The paper evaluates the perceptions of Turkish restaurant managers and customers towards
service robots. The sample includes 26 managers and 32 customers. Data were collected …

The notion of 'anthropomorphism'has been a subject of intrigue for transdisciplinary
academics and scholars for the longest time, as the origin of this concept dates back to the …

Service robots create a touchless experience for travellers; therefore, this research aims to
conduct a systematic literature review (SLR) of service robots in the tourism and hospitality …

This study examines the willingness of customers to accept, and their intention to
recommend, the services provided by service robots in restaurants. A mixed-methods …

Understanding generation Z consumers’ revisit intentions to robotic service restaurants |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

The rapid expansion and integration of robots in the service industry have transformed the
way services are delivered. With service robots increasingly replacing frontline human staff …

The widespread use of artificial intelligence (AI) technology in the service industry has made
the conflict between service robots and frontline employees a hot topic. While research …