Humanoid robots can serve as in‐store communication medium, providing functional as well
as hedonic value. Previous studies have demonstrated their proficiency in providing …

This paper investigates the structural connections between hotel customers' general
perceptions of technology, their perceptions toward service robots, emotions expectations …

This study investigates the perspectives of undergraduate tourism and hospitality students
on working with robots and the influence of the widespread use of robots on future careers …

Purpose This study synthesises the self-determination theory (SDT), expectation-
confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated …

Purpose The aim of this exploratory study is to identify the factors that influence the
acceptance of social robots in museum environments and determine if this influence …

Against the realistic backdrop of the COVID-19 pandemic and an aging population,
emerging robot technology provides a new path for the development of high-quality hotel …

We present an analysis of the emergence of robotic technology researches in tourism and
hospitality from 2017 to 2023. Bibliometric analysis was used to analyze 47 articles …

Preschool parents' attitudes toward the online experience and their behavioral intentions to
use parenting apps are influenced by their perceptions of social interactions and their …

This research investigates the impact of service agent type, human versus artificial
intelligence (AI), on consumer satisfaction with preferential treatment. Through four studies …

The gastronomy sector was one of the industries most fundamentally affected by the COVID-
19 pandemic restrictions and the subsequent disruption of demand. Entrepreneurs were …