Due to market deregulation and globalisation, competitive environments in various sectors
continuously evolve, leading to increased customer churn. Effectively anticipating and …

In the Telecommunication Industry (TCI) customer churn is a significant issue because the
revenue of the service provider is highly dependent on the retention of existing customers. In …

Customer churn remains a critical concern for businesses, highlighting the significance of
retaining existing customers over acquiring new ones. Effective prediction of potential …

Formulating strategies to maintain policyholders is one of the main challenges for most
insurance companies in Iran. The purpose of this article is to help marketing strategists of …

Customer churn prediction (CCP) implies the deployment of data analytics and machine
learning (ML) tools to forecast the churning customers, ie, probable customers who may …

In the telecom industry, large-scale of data is generated on daily basis by an enormous
amount of customer base. Here, getting a new customer base is costlier than holding the …

This work surveys the research contributions of the last decade to the prediction of customer
churn and adds a perspective toward what is yet to be reached. The main objective of this …

Handwritten signature verification poses a formidable challenge in biometrics and document
authenticity. The objective is to ascertain the authenticity of a provided handwritten …

Telecom operators allocate a significant amount of resources to retain their customers as the
organic growth in the number of customers is slowing down. Gamified loyalty programs …

Today, companies and organizations are aware of the fact that customer retention leads to
greater profitability. Increasing competition causes the rate of customer churn to grow …