The incorporation of ethnomethodology in professional systems development has prompted
the call for the approach to move from design critique to design practice and the invention of …

Computer Emergency Response Teams (CERTs) provide advisory, preventive and reactive
cybersecurity services for authorities, citizens, and businesses. However, their responsibility …

The main features of the Scrum process are intense communication between different
stakeholders, and rapid feedback based on regular delivery of working software. The …

Many failures in long-term collaboration occur because of a lack of activity awareness.
Activity awareness is a broad concept that involves awareness of synchronous and …

Previous research on the effectiveness of Closed Circuit Television (CCTV) has focused on
critically assessing police and government claims that CCTV is effective in reducing crime …

3D printers have become continuously more present and are a perspicuous example of how
technologies are becoming more complex and ubiquitous. To some extent, the emerging …

This paper presents the development of a lightweight component model that allows user to
manage the introduction and arrangement of new interactive services and devices in the …

Information retrieval systems should acknowledge the existence of collaboration in the
search process. Collaboration can help users to be more effective in both learning systems …

We report on the use of scenario-based methods for evaluating collaborative systems. We
describe the method, the case study where it was applied, and provide results of its efficacy …

Creating requirements specifications is one of the most challenging tasks in the systems
development. For a complete specification, different kinds of information are gathered. This …