Impact of service quality on customer loyalty and customer satisfaction in Islamic banks in the Sultanate of Oman
This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …
Examining the determinants of continuance intention to use and the moderating effect of the gender and age of users of NFC mobile payments: A multi-analytical …
The interest in m-payments through mobile phones to replace the use of cash, credit cards
or cheques is rapidly increasing in our society. The present study aims to examine the …
or cheques is rapidly increasing in our society. The present study aims to examine the …
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
R Islam, S Ahmed, M Rahman, A Al Asheq - The TQM Journal, 2020 - emerald.com
Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
A study of relationship among service quality of E-commerce websites, customer satisfaction, and purchase intention
The purpose of this study is to analyze the impact of online service quality of e-commerce
websites on customer satisfaction and purchase intention. The study identifies the …
websites on customer satisfaction and purchase intention. The study identifies the …
Determinants of Customer Trust: A Study on Safety, Ease-of-use, and Perceived usefulness of Herbal Products of Kuku Bima Ener-G
SN Halizah, E Retnowati, D Darmawan… - Journal of Trends …, 2022 - journal.fkpt.org
People have alternative treatments and treatments through traditional techniques and herbal
remedies. They have attitudes and beliefs about herbs to be able to overcome complaints of …
remedies. They have attitudes and beliefs about herbs to be able to overcome complaints of …
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
AMBF Marcos, AFM Coelho - The TQM Journal, 2022 - emerald.com
Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …
quality, perceived value and satisfaction because several studies endeavored to model …
Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC
Purpose This paper investigates the effects of service quality on customer satisfaction and
repurchase intentions among customers of the KFC Fast Food Restaurant Chains …
repurchase intentions among customers of the KFC Fast Food Restaurant Chains …
[HTML][HTML] What's important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks' customers
Building on the corporate reputation model, this study investigates the drivers of customer-
based corporate reputation. We consider two corporate reputation dimensions (ie, the …
based corporate reputation. We consider two corporate reputation dimensions (ie, the …
Determinants of customer brand loyalty in the retail industry: A comparison between national and private brands in South Korea
Finding motivations for customer brand loyalty is one of the most popular academic and
practical research fields; in this regard, some scholars have explored motivations in the retail …
practical research fields; in this regard, some scholars have explored motivations in the retail …
[HTML][HTML] The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers' behavior
A Stauropoulou, E Sardianou, G Malindretos… - World Development …, 2023 - Elsevier
The financial sector is considered either directly or indirectly responsible for a number of
economic, environmental and social problems. Although this view has been long held, it …
economic, environmental and social problems. Although this view has been long held, it …