Twitter is being used by mobile wallet firms for customer acquisition, relationship
management, marketing and promotional purposes. This study examines service …

Formal hierarchies are vital for organizations. However, in the workplace they can also act
as invisible barriers for the interaction between individuals from different hierarchical levels …

Purpose Social media, especially microblog, has become one of the most popular platforms
for public opinion dissemination. However, so far few studies have been conducted to …

The objective of this research is to bridge the gap by proposing a content-based framework
that is specifically designed to operate in social media environment. This study proposed a …

With the unprecedented influence of social media, firms are increasingly relying on social
media as a channel for marketing interaction. While firm-generated content (FGC) has …

COVID‐19 poses an unprecedented challenge to human society. To cope with the
pandemic, people seek information from various communication channels. Microblog …

This study explores the factors contributing to online users' network centrality in a network on
Twitter in the context of a social movement about the “clear the shelters” campaign across …

This study questions a common belief that influencers always bring benefits to social media
platforms. Leveraging on the triple differences approach, the results conclude that negative …

Accepted: 21 July 2019 As a social networking service, microblogging sites provide an open
platform facilitating the sharing and discussion of valuable news. This paper identifies the …

 Abstract-Think about how 'tracking social media'has evolved from optional to critical
operation for many companies or institutions within years. Now, majority of the business try …