Customer satisfaction is one of the major objective of the organizations because satisfaction
leads the customers to be loyal and this can be source of competitive edge for the …

This study aims to determine the determinant of customer satisfaction and their implications
for consumer loyalty. The method used in this study is a survey method. The population in …

The hospitality industry performs a significant role in promoting the development of a
country's economy. It is seen as the leading huge revenue earner in the service industry …

Customer retention and relationships with customers are the main focus of global
companies who intend to stay competitive and have profit sustainability. Since companies' …

The purpose of this research is to gain an empirical understanding of airline passengers'
green switching intentions. A conceptual research model is used as a framework to examine …

In general, the objective of a company is to pursue higher returns for its shareholders.
Corporate social responsibility (CSR) is an ethical practice that seems to be contrary to the …

The objective of this study to identify the impact of culinary tourism on tourist satisfaction and
destination loyalty. Respondents in this study are the tourists in Padang city, West Sumatra …

The main objective of the study was to assess and analyze customer satisfaction and
customer loyalty of ACSI in Sekota town. Accordingly, this study was used explanatory …

The paper presents an overview of the mobile telecommunications sector by highlighting the
effect of the sector on the economy. The was followed by a discussion of the different types …

Research was reviewed globally from mobile/cellular carriers to develop the six antecedents
(customer satisfaction, perceived service quality, customer trust, corporate image, perceived …