Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
emergence of robots has attracted increasing interest from business scholars and …
The feeling economy: Managing in the next generation of artificial intelligence (AI)
The capability of AI is currently expanding beyond mechanical and repetitive to analytical
and thinking. A “Feeling Economy” is emerging, in which AI performs many of the analytical …
and thinking. A “Feeling Economy” is emerging, in which AI performs many of the analytical …
Toward the human–centered approach. A revised model of individual acceptance of AI
The aim of the study is to understand how humans' acceptance of Artificial Intelligences (AIs)
affects human resource management (HRM). To this end, we propose an original …
affects human resource management (HRM). To this end, we propose an original …
[HTML][HTML] AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
K Blöcher, R Alt - Electronic Markets, 2021 - Springer
The restaurant technology market is rapidly evolving and is transforming the restaurant
business as a significant sector of tourism and hospitality. Enabled by artificial intelligence …
business as a significant sector of tourism and hospitality. Enabled by artificial intelligence …
Bots vs. humans: how schema congruity, contingency-based interactivity, and sympathy influence consumer perceptions and patronage intentions
Artificial intelligence (AI) is rapidly reconstructing consumer experiences with brands in
recent years. However, there have been the unsettled debates on whether humans react to …
recent years. However, there have been the unsettled debates on whether humans react to …
[HTML][HTML] Digital intelligence as a partner of emotional intelligence in business administration
S Yeke - Asia Pacific Management Review, 2023 - Elsevier
The concept of digital intelligence, which is frequently mentioned, especially in educational
sciences, is rarely seen in the business administration literature. This study aimed to discuss …
sciences, is rarely seen in the business administration literature. This study aimed to discuss …
Developing a service quality scale for artificial intelligence service agents
Purpose Service providers and consumers alike are increasingly adopting artificial
intelligence service agents (AISA) for service. Yet, no service quality scale exists that can …
intelligence service agents (AISA) for service. Yet, no service quality scale exists that can …
Humanoid robot adoption and labour productivity: a perspective on ambidextrous product innovation routines
M Del Giudice, V Scuotto, LV Ballestra… - … and International HRM, 2023 - taylorfrancis.com
The increasing presence of humanoid robot adoption has generated a change in explorative
and exploitative routines. If the explorative routines provoke creativity and critical thinking …
and exploitative routines. If the explorative routines provoke creativity and critical thinking …
Ethical framework for harnessing the power of ai in healthcare and beyond
In the past decade, the deployment of deep learning (Artificial Intelligence (AI)) methods has
become pervasive across a spectrum of real-world applications, often in safety-critical …
become pervasive across a spectrum of real-world applications, often in safety-critical …
Artificial intelligence in HRM: role of emotional–social intelligence and future work skill
A Singh, T Chouhan - The Adoption and Effect of Artificial Intelligence …, 2023 - emerald.com
Purpose: In recent times,'artificial intelligence (AI)'has been pervasive even in organisations
or at home. AI is defined as programming computers or other technological devices to act …
or at home. AI is defined as programming computers or other technological devices to act …