The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of
customer satisfaction | Emerald Insight Books and journals Case studies Expert Briefings Open …

This study evaluated the relationships among variables in electronic customer relationship
management (e-CRM) success. The purpose of this paper is to examine the effect of …

Abstract Customer Relationship Management (CRM) is a method of management that aims
to establish, develop, and improve relationships with targeted customers in order to …

Purpose–This paper seeks to use the balanced scorecard approach to create a performance
measurement tool for e‐CRM implementations, distinguishing the criteria which signify …

Social CRM deals with the integration of Web 2.0 and Social Media into Customer
Relationship Management (CRM). Social CRM is a business strategy supported by …

Purpose The purpose of this paper is to suggest a model for predicting antecedents and
consequences of relationship quality in online purchase of physical goods …

Purpose–The aim of this study was to investigate the factors which define and predict the
satisfaction of first-time residential clients of architects in Nigeria using Lagos as a case …

Purpose. This article mainly aims to verify the role of IT reliability as the factor potentially
strengthening the CRM influence on organisational performance and conclude whether the …

This paper presents an empirical investigation of a Social CRM performance model within
an organizational perspective. A constraining factor regarding the implementation of Social …

Electronic customer relationship management (ECRM) is a comprehensive business and
marketing strategy for attracting and retaining customers over the internet. The proliferation …