Factors affecting value co-creation through artificial intelligence in tourism: A general literature review
Purpose This is a general review study aiming to specify the key customer-based factors and
technologies that influence the value co-creation (VCC) process through artificial …
technologies that influence the value co-creation (VCC) process through artificial …
A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of …
Intelligent AI devices have become a common presence in the business landscape, offering
a wide range of services, from the medical sector to the hospitality industry. From an …
a wide range of services, from the medical sector to the hospitality industry. From an …
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …
tourism industry. Nowadays, consumers are faced with multiple options involving both …
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services
AI-based smart healthcare services are emerging as promising tools to improve efficiency
and effectiveness of healthcare service delivery. This study aimed to examine the roles of …
and effectiveness of healthcare service delivery. This study aimed to examine the roles of …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
Purpose The rapid evolution in artificial intelligence (AI) has redefined the customer
experience and created huge opportunities for companies to interact with customers using …
experience and created huge opportunities for companies to interact with customers using …
Effects of COVID-19 on hotel marketing and management: a perspective article
Purpose This paper aims to discuss the effects of COVID-19 on hotel marketing and
management practices and outlines a three-pronged research agenda to stimulate …
management practices and outlines a three-pronged research agenda to stimulate …
What drives students toward ChatGPT? An investigation of the factors influencing adoption and usage of ChatGPT
Purpose The purpose of this paper is to identify the factors determining students' attitude
toward using newly emerged artificial intelligence (AI) tool, Chat Generative Pre-Trained …
toward using newly emerged artificial intelligence (AI) tool, Chat Generative Pre-Trained …