30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Purpose This study aims to review the progress of research on artificial intelligence (AI)
relating to the hospitality and tourism industry, focusing on the content, focal points, key …
relating to the hospitality and tourism industry, focusing on the content, focal points, key …
Service robots: Trends and technology
JA Gonzalez-Aguirre, R Osorio-Oliveros… - Applied Sciences, 2021 - mdpi.com
The 2021 sales volume in the market of service robots is attractive. Expert reports from the
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …
Service robots: Applying social exchange theory to better understand human–robot interactions
Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
Influence of robots service quality on customers' acceptance in restaurants
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …
engagement and acceptance and the moderating role of robot anthropomorphism on the …
Robots at your service: value facilitation and value co-creation in restaurants
Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …
restaurant context. It empirically examines the guest perception of value facilitation by …
Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Chatbots have been applied to computer-mediated communication to replace human agents
due to their high efficiency and cost-effectiveness. However, their outcomes are not always …
due to their high efficiency and cost-effectiveness. However, their outcomes are not always …
The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness
L Gao, G Li, F Tsai, C Gao, M Zhu, X Qu - Journal of Research in …, 2023 - emerald.com
Purpose This article analyzes the effects of artificial intelligence (AI) stimuli on customer
engagement as well as on value co-creation. The moderating role played by customer ability …
engagement as well as on value co-creation. The moderating role played by customer ability …
The adoption of social robots in service operations: A comprehensive review
A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
Online service failure: antecedents, moderators and consequences
Online service failure: antecedents, moderators and consequences | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
(Im) Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers' rational choices
H Fan, B Han, W Gao - Journal of Retailing and Consumer Services, 2022 - Elsevier
Artificial intelligence (AI) based chatbots are increasingly deployed in frontline encounters,
because they combine frontline service efficiency and flexibility. Using a large-scale data set …
because they combine frontline service efficiency and flexibility. Using a large-scale data set …