The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

WT Wang, WM Ou, WY Chen - International Journal of Information …, 2019 - Elsevier
Vendors of mobile communication applications/services (apps) aim at improve their designs
to attract and retain users, and thus achieve the critical mass needed to ensure the success …

[HTML][HTML] Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2

AD Santosa, N Taufik, FHE Prabowo… - Journal of Financial …, 2021 - Springer
The emergence of social distancing and stay at home regulations during the COVID-19
pandemic directly affects people's lifestyle, including baby boomers and X generation. Many …

An empirical investigation of users' voluntary switching intention for mobile personal cloud storage services based on the push-pull-mooring framework

S Cheng, SJ Lee, B Choi - Computers in Human Behavior, 2019 - Elsevier
Mobile personal cloud storage services (PCSSs) have become increasingly common among
mobile users in recent years. Prior studies largely focused on understanding users' early …

[HTML][HTML] Factors influence students' switching behavior to online learning under COVID-19 pandemic: A push–pull–mooring model perspective

CL Lin, YQ Jin, Q Zhao, SW Yu, YS Su - The Asia-Pacific Education …, 2021 - Springer
Many educational institutions have adopted e-learning under COVID-19 pandemic to
maintain school teaching activities. Most teachers were encouraged to use online instruction …

Applying push-pull-mooring to investigate channel switching behaviors: M-shopping self-efficacy and switching costs as moderators

HH Chang, KH Wong, SY Li - Electronic Commerce Research and …, 2017 - Elsevier
The push-pull-mooring model was applied in this study to investigate consumer channel
switching intention related to physical and mobile stores. Push effects include mobile …

Feeling positive about reopening? New normal scenarios from COVID-19 US reopen sentiment analytics

J Samuel, MM Rahman, GGMN Ali, Y Samuel… - Ieee …, 2020 - ieeexplore.ieee.org
The Coronavirus pandemic has created complex challenges and adverse circumstances.
This research identifies public sentiment amidst problematic socioeconomic consequences …

Understanding users' intention to switch personal cloud storage services: Evidence from the Chinese market

K Wu, J Vassileva, Y Zhao - Computers in Human Behavior, 2017 - Elsevier
Cloud storage services have been rapidly gaining popularity among Internet/Mobile users.
Prior studies largely focused on users' early adoption of cloud storage services, continual …

Transition from web to mobile payment services: The triple effects of status quo inertia

X Gong, KZK Zhang, C Chen, CMK Cheung… - International Journal of …, 2020 - Elsevier
Drawing from status quo bias theory and coping theory, this study examines how the inertial
use of incumbent web payment (WP) services influences users' intention to use new mobile …

Utilizing the Push-Pull-Mooring-Habit framework to explore users' intention to switch from offline to online real-person English learning platform

YH Chen, CJ Keng - Internet Research, 2019 - emerald.com
Purpose The purpose of this paper is to develop an extended Push-Pull-Mooring-Habit
(PPMH) framework in order to better understand users' intention of switching from offline to …

Consumer behavior in switching between membership cards and mobile applications: The case of Starbucks

CY Li - Computers in Human Behavior, 2018 - Elsevier
Not every branded app can successfully draw consumers' attention and continued usage.
Although smartphone apps are effective tools for retaining customers, few studies have …