[HTML][HTML] B2B influencer marketing: Conceptualization and four managerial strategies

J Mero, H Vanninen, J Keränen - Industrial Marketing Management, 2023 - Elsevier
While there is a growing body of research on influencer marketing, it focuses almost
exclusively on the consumer marketing context, and offers limited insights for business-to …

What makes guests trust Airbnb? Consumer trust formation and its impact on continuance intention in the sharing economy

CY Li, MC Tsai - Journal of Hospitality and Tourism Management, 2022 - Elsevier
The prevalence of Airbnb as a sharing economy platform has grown, and trust is the
foundation that motivates users to participate in the Airbnb sharing phenomenon. Although …

Relational bonding strategies, customer satisfaction, and loyalty in the container shipping market

G Balci, A Caliskan, KF Yuen - International Journal of Physical …, 2019 - emerald.com
Purpose In recent years, the business of container lines has faced severe challenges such
as overcapacity and low profitability. To survive in such a competitive market, container lines …

Business-to-business social exchange relationship beyond trust and commitment

M Jeong, H Oh - International Journal of Hospitality Management, 2017 - Elsevier
The concept of relationship characterizes a mainstream school of modern management
thoughts. In the customer market, it transcends core business activities of mere selling and …

[HTML][HTML] Organizational culture and relationship marketing: an interorganizational perspective

F Larentis, CS Antonello, LA Slongo - Revista Brasileira de Gestão de …, 2018 - SciELO Brasil
Purpose–This paper aimed to analyze the contribution of interorganizational relationships,
specifically between suppliers and clients, to organizational cultural changes …

EFFECTS OF CUSTOMER VALUE AND SERVICE QUALITY ON CUSTOMER LOYALTY: MEDIATION ROLE OF TRUST AND COMMITMENT IN BUSINESS-TO …

A Haghkhah, SM Rasoolimanesh… - Management Research & …, 2020 - ceeol.com
This study aims to investigate the effects of customer value, service quality, trust and
commitment on customer loyalty in the context of business-to-business. Moreover, this study …

Uncovering the role of consumer trust and bandwagon effect influencing purchase intention: an empirical investigation in social commerce platforms

R Anantharaman, S Prashar… - Journal of Strategic …, 2023 - Taylor & Francis
Owing to the increased use of social media and networking, social commerce is gaining
popularity among industry experts and academia. As a result, there are ongoing concerns …

Applying the right relationship marketing strategy through big five personality traits

A Caliskan - Journal of Relationship Marketing, 2019 - Taylor & Francis
Abstract In this study, Structural Equation Modeling was utilized in an exploratory manner to
answer the following questions:(1) Can relationship marketing practices be predicted by Big …

Perceived value, reputation, trust, and switching costs as determinants of customer retention

GS Milan, L Eberle, S Bebber - Journal of Relationship Marketing, 2015 - Taylor & Francis
In service companies, maintenance and expansion of relational exchanges reinforce
customer retention as a differentiator from the competition. In this research we developed …

When does relational exchange matters? Social bond, trust and satisfaction

MS Shanka, A Buvik - Journal of Business-to-business Marketing, 2019 - Taylor & Francis
Purpose: The extant literature on business-to-business relationship has shown that trust,
relationship duration, and social bond are the key drivers of relationship satisfaction …