Telepresence based inventory pick and place operations through robotic arms affixed to each row of a shelf

J Williams, R Bhaskaran, C Martin - US Patent 9,327,397, 2016 - Google Patents
Disclosed are a system and/or a method of telepresence based inventory pick and place
operations through actuator controlled robotic arms affixed to each row of a shelf. A method …

Continuous barcode tape based inventory location tracking

J Williams, R Bhaskaran, C Martin - US Patent 9,262,741, 2016 - Google Patents
Disclosed are a method, system and/or device of continuous barcode tape based inventory
location tracking. In one aspect, a method includes analyzing a layout diagram of a …

Followup of customer service agents

DL Kaufman - US Patent 9,219,818, 2015 - Google Patents
A user of a personal computing device may identify an item of interest displayed in a user
interface provided by a network-based service and would like to obtain more information …

Systems and methods for customer contact

JA Dashe, JR Jay, DL Kaufman, YC Lin… - US Patent …, 2015 - Google Patents
A user of a personal computing device may identify an item of interest displayed in a user
interface provided by a network-based service and would like to obtain more information …

Hold time reducer

N Ranganath, C Allen, J Whelpley - US Patent 9,888,117, 2018 - Google Patents
The system allows a consumer to shortcut through a call queue to reach a human agent
faster. For phone or voice-based calls that require a consumer wait on hold, the system can …

System and method for automated call distribution

JR Jay, JA Dashe, YC Lin, KC Macfarlane… - US Patent …, 2019 - Google Patents
Aspects of systems and methods for maintaining and operating agent nodes are provided. In
some embodiments, calls, contacts, and other work units may be routed to individual …

System and method for automatic communication distribution local assignment

KE King - US Patent 9,661,137, 2017 - Google Patents
A system and method are presented for automatic communication distribution local
assignment. An on-premises device, in a contact center environment using a cloud-based …

Modular hanging lasers to provide easy installation in a distribution center

J Williams, R Bhaskaran, C Martin - US Patent 9,157,617, 2015 - Google Patents
Disclosed are a system, device and/or an apparatus of modu lar hanging lasers to enable
real-time control in a distribution center. In one embodiment, a laser assembly, includes a …

Followup of customer service agents

DL Kaufman - US Patent 10,110,744, 2018 - Google Patents
A user of a personal computing device may identify an item of interest displayed in a user
interface provided by a network-based service and would like to obtain more information …

Screen sharing system, method, and program for remote medical care

S Sugaya - US Patent App. 15/526,391, 2019 - Google Patents
The invention is to appropriately change the doctor's hourly wage in the screen sharing
system through which a doctor provides remote medical care to a patient by sharing a …