Abstract Machines are empowered with ever-increasing agency and decision-making
authority to augment or even replace humans in various settings, making responsibility …

Advances in artificial intelligence (AI) are increasingly enabling firms to develop services
that utilize autonomous vehicles (AVs). Yet, there are significant psychological barriers to …

Purpose The surge of artificial intelligence (AI) applications and subsequent adoption by
consumers and marketers has ignited substantial research exploring the benefits and …

In response to a recent call to better understand the drivers of self-expressive consumption;
this review examines the latest relevant research to identify two broad classes of benefits of …

The ethical dilemma (ED) of whether autonomous vehicles (AVs) should protect the
passengers or pedestrians when harm is unavoidable has been widely researched and …

Vehicle automation is a revolutionary trend in urban mobility, and robotaxi—that is, a service
providing shared autonomous vehicles (AVs)—are expected to reduce energy consumption …

Purpose Will consumers accept artificial intelligence (AI) products that evaluate them? New
consumer products offer AI evaluations. However, previous research has never investigated …

Blockchain technology has been designed to improve the transmission of transparent
information across a variety of industries and products. Yet, consumers tend to perceive …

This article reviews the quantitative marketing literature on artificial intelligence (AI) through
an economics lens. We apply the framework in Prediction Machines: The Simple Economics …

Despite the advancement of algorithm-based AI transforming business and society, there is
growing evidence of service failures caused by algorithmic mistakes. Due to the “black box” …