Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions

I Pentina, T Xie, T Hancock, A Bailey - Psychology & Marketing, 2023 - Wiley Online Library
Recent advancements in artificial intelligence (AI) and the emergence of AI‐based social
applications in the market have propelled research on the possibility of consumers …

Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research

LD Hollebeek, C Menidjel, M Sarstedt… - Psychology & …, 2024 - Wiley Online Library
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

When artificial intelligence substitutes humans in higher education: the cost of loneliness, student success, and retention

J Crawford, KA Allen, B Pani… - Studies in Higher …, 2024 - Taylor & Francis
Artificial intelligence (AI) may be the new-new-norm in a post-pandemic learning
environment. There is a growing number of university students using AI like ChatGPT and …

[HTML][HTML] Development and validation of a scale for dependence on artificial intelligence in university students

WC Morales-García, LZ Sairitupa-Sanchez… - Frontiers in …, 2024 - frontiersin.org
Background Artificial Intelligence (AI) has permeated various aspects of daily life, including
education, specifically within higher education settings. These AI technologies have …

Beyond static AI evaluations: advancing human interaction evaluations for LLM harms and risks

L Ibrahim, S Huang, L Ahmad, M Anderljung - arXiv preprint arXiv …, 2024 - arxiv.org
Model evaluations are central to understanding the safety, risks, and societal impacts of AI
systems. While most real-world AI applications involve human-AI interaction, most current …

Can generative artificial intelligence foster belongingness, social support, and reduce loneliness? A conceptual analysis

B Pani, J Crawford, KA Allen - Applications of Generative AI, 2024 - Springer
Innovative strategies to promote social support and a sense of belonging are needed
urgently as one in three adults worldwide experience loneliness. This Chapter explores the …

AI and its implications for research in higher education: a critical dialogue

R Butson, R Spronken-Smith - Higher Education Research & …, 2024 - Taylor & Francis
This article weighs in on the developing discourse on AI's role in higher education research
through a structured dialogue between two diametrically opposed academics. Utilising a …

Desirable or Distasteful? Exploring Uncertainty in Human-Chatbot Relationships

S Pan, J Cui, Y Mou - International Journal of Human–Computer …, 2023 - Taylor & Francis
Present-day power users of AI-powered social chatbots encounter various uncertainties and
concerns when forming relationships with these virtual agents. To provide a systematic …

AI Technology panic—is AI Dependence Bad for Mental Health? A Cross-Lagged Panel Model and the Mediating Roles of Motivations for AI Use Among Adolescents

S Huang, X Lai, L Ke, Y Li, H Wang… - Psychology Research …, 2024 - Taylor & Francis
Background The emergence of new technologies, such as artificial intelligence (AI), may
manifest as technology panic in some people, including adolescents who may be …

A longitudinal model of continued acceptance of conversational artificial intelligence

YL Ng - Information Technology & People, 2024 - emerald.com
Purpose The existing technology acceptance models have not yet investigated functional
and motivational factors impacting trust in and use of conversational artificial intelligence (AI) …