Tax administrations worldwide have become highly digitised with a diverse and
sophisticated array of e-services to enhance the taxpayer experience. Nevertheless, given …

Considerable research has focused on information system success (ISS) over the years
largely using the models proposed by DeLone and McLean (DM) in 1992 and 2003. Several …

The increasing interest in fuzzy-set Qualitative Comparative Analysis (fsQCA) in Information
Systems and marketing raises the need for a tutorial paper that discusses the basic concepts …

Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …

Personal safety has had a renewed focus throughout the COVID-19 pandemic, which has
led to behavioral change. The adoption of E-wallets facilitates social distancing and thereby …

Mobile banking (m-banking) has emerged dynamically over the years due to consumers'
increased use of mobile technologies, their ever-growing lifestyle choices and also the …

To improve customer experience and achieve sustainable development, many industries,
especially banking, have leveraged artificial intelligence to implement a chatbot into their …

This paper investigates the key predictors of cloud computing adoption, and further,
assesses how cloud computing adoption affects small and medium enterprises'(SMEs') …

This study proposes an e-government adoption model to determine the factors which lead to
citizens' adoption of e-government services in the Togolese context while investigating the …

Extant research examines the factors that cause the initial adoption of digital technologies,
like mobile wallets, with limited focus on post-adoption behaviours. This work proposes a …