This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …

This study investigates the impact of customer relationship management (CRM) and
company reputation on customer loyalty with customer satisfaction mediating the relation …

Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

Purpose The purpose of this paper is to develop, measure and empirically validate the
promotional techniques adopted by Islamic banks and the effect of these methods on …

Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

The current study aimed at examining the influence of service quality (internet service
quality) on customer loyalty through the mediating effect of customer satisfaction. Through …

In the current banking sector, characterized by an increasing competition, efficient
management of selling additional products and services to existing satisfied customers …

Purpose-Capturing the shifting consumer behavior perspective on online transportation
network performance in Indonesia, this study aims to empirically examine the impact of …

Undeniably, social media has come to a higher degree of popularity in the online world.
Currently, most businesses have been utilizing any social media platforms for social media …

This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value
on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part …