This study considers that service quality dimensions including reliability, assurance,
tangibility, empathy and responsiveness have enormous contribution to customer …

The concept of customer satisfaction has a strong effect on the behaviors of customers; it is
formed after purchasing a good or service and expresses the customer's perception of that …

The banking industry and other financial institutions are competing among each other hence
need to strategize on how to retain as many customers as possible. The commercial banks …

Purpose: This study aimed to examine and evaluate the factors affecting Bangladeshi ride-
sharing consumers' satisfaction levels. Research methodology: The samples comprised 386 …

This research attempts to find the impact of service quality on customer satisfaction and
retention in Maldives tourism industry. To measure the variables used in the research, a 5 …

El objetivo del artículo, es analizar las estrategias implementadas por los micronegocios
para su subsistencia, y así identificar importantes brechas de estudio para investigaciones …

In the hyper competitive and low entry barrier in beauty industry, customer loyalty is critical
factor for gaining success for the company. The customer loyalty and satisfaction are key of …

Microfinance is an emerging concept which is improving the socioeconomic status of
customers. This study assesses customer satisfaction of clients of Islamic and conventional …

This study aims to examine the effect of service quality dimensions, namely tangibles,
reliability, responsiveness, assurance, and empathy, on student satisfaction. The study took …

Abstract Technical, Vocational, Education and Training (TVET) has been identified as an
effective strategy for improving socio-economic development of both developing and …