Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …

The world of today presents a duality of phenomenal progress and persistent ills. Amid such
existential contradictions, public deliberation forms one of the central pillars of a functional …

Fully revised and updated for its fifth edition, Hospitality and Travel Marketing provides
students with an international and systematic approach to hospitality and travel marketing …

Being an emergent concept, sharing economy (SE) lacks granularity in its conceptualization.
This study offers a typology to delineate the boundaries of this phenomenon and thereby …

Shared consumption is rapidly evolving as a potential alternative consumption paradigm
and hence gaining increased scholarly attention. In the last 5 years, there has been an …

Purpose This paper compares traditional and digital banks in nine categories of complaints
and provides insights to improve complaint management performance …

Tourism Marketing: In the Age of the Consumer offers a fresh and contemporary approach
as an introductory textbook on tourism marketing. Six major themes along with the traditional …

Purpose Pro-consumer refund system (PCRS) should be understood as a process in
customer service, within which activities are related to the handling of goods that do not …

Despite increasing interest being given to dysfunctional customer behavior in multiple
service sectors, it is unclear how and why different types of dysfunctional customer behavior …

Purpose While service failures and recoveries (SFR) constitute a well-explored research
domain, such negative consumption experiences have been understudied in the luxury …