In the near future, emergency services within Canada will be supporting new technologies
for 9-1-1 call centres and firefighters to learn about an emergency situation. One such …

Emergency response to large-scale disasters is often supported with multimedia from social
media. However, while these features are common in everyday video calls, the complex …

We describe an observational study of work coordination in an emergency communication
center, where a collocated team of communication specialists engages in complex activities …

Wilderness search and rescue (WSAR) is a command-and-control activity where a
Command team manages field teams scattered across a large area looking for a lost person …

In the coming years, emergency calling services in North America will begin to incorporate
new modalities for reporting emergencies, including video-based calling and picture …

In North America, people phone the number 9-1-1 to obtain emergency services. In the near
future, such services will incorporate new communication modalities such as video calling …

Complex emergencies such as natural disasters are increasing in frequency and scope, in
all regions of the world. These emergencies have devastating impacts on people, property …

Emergency response operations are usually initiated by emergency calls from lay
bystanders at the incident scene, providing information that is vital for assessing the …

Extreme weather events including natural disasters pose a growing risk to human
individuals and populations worldwide. Crisis informatics, which studies flows of information …

This thesis explores everyday emergencies and looks at the challenges and opportunities
that surround in designing and implementing Next Generation 9-1-1 systems. The thesis …