Real-time multisensory social interactions (RMSIs) between people are at the center of the
metaverse, a new computer-mediated environment consisting of virtual “worlds” in which …

Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …

Human beings have countless desires but bounded resources, and this limitation makes
them choose between alternatives. Consumers are encouraged to be aware of the best …

Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …

Purpose This study aims to understand consumer behaviour in the context of online food
delivery (OFD), especially given the mandatory lockdown imposed in some countries that …

Purpose Chatbots are increasingly prevalent in the service frontline. Due to advancements
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …

In this study, the authors analyse the influence of specific combinations of online and
physical channels (webrooming and showrooming) on the customer experience …

Instagram is emerging as the most influential social network; this phenomenon is especially
apparent in the fashion industry. Fashion brands are launching creative campaigns on …

Abstract Introduction Food delivery applications (FDAs) have altered the way customers
order and consume food. This was compounded by the COVID-19 pandemic, which …

Virtual reality can influence consumer behavior in powerful ways, but in the domain of
tourism marketing, less is known about the psychological process. One possibility is that VR …