Dimensions of service quality in healthcare: a systematic review of literature
Purpose Various dimensions of healthcare service quality were used and discussed in
literature across the globe. This study presents an updated meaningful review of the …
literature across the globe. This study presents an updated meaningful review of the …
Total quality management in the health-care context: integrating the literature and directing future research
MM Alzoubi, KS Hayati, AM Rosliza… - … and healthcare policy, 2019 - Taylor & Francis
Background Synergistic integration of predictors and elements that determine the success of
total quality management (TQM) implementations in hospitals has been the bane of …
total quality management (TQM) implementations in hospitals has been the bane of …
The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses' turnover intention and patient satisfaction
S De Simone, A Planta, G Cicotto - Applied Nursing Research, 2018 - Elsevier
Background Nurses' voluntary turnover is a worrying global phenomenon which affects
service quality. Retaining nursing staff within a hospital is important to eliminate the negative …
service quality. Retaining nursing staff within a hospital is important to eliminate the negative …
Evaluation of service quality from patients' viewpoint
MA Abbasi-Moghaddam, E Zarei… - BMC health services …, 2019 - Springer
Background Measuring patients' perception from health service quality as an important
element in the assessment of service quality has attracted much attention in recent years …
element in the assessment of service quality has attracted much attention in recent years …
Hospital service quality and its effects on patient satisfaction and behavioural intention
M Amin, S Zahora Nasharuddin - Clinical Governance: An …, 2013 - emerald.com
Purpose–The purpose of this study is to investigate hospital service quality and its effect on
patient satisfaction and behavioural intention. Design/methodology/approach–A …
patient satisfaction and behavioural intention. Design/methodology/approach–A …
Measuring patients' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Purpose This study aims to explore the relationship between healthcare perceived service
quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed …
quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed …
The key factors of total quality management in the service sector: a cross-cultural study
Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …
studies carried out in individual countries. However, few studies focus on studying the TQM …
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Purpose–The purpose of this paper is to investigate the relationship between total quality
management (TQM) practices and quality performance in Indian service companies …
management (TQM) practices and quality performance in Indian service companies …
Patients satisfaction with healthcare delivery in Ghana
DA Amporfro, M Boah, S Yingqi… - BMC health services …, 2021 - Springer
Background The service industry has been an evolving sector and a great concern to
providers ensuring continuously that clients' satisfaction is met. Hence, the importance of …
providers ensuring continuously that clients' satisfaction is met. Hence, the importance of …
Service quality of private hospitals: The Iranian Patients' perspective
Background Highly competitive market in the private hospital industry has caused increasing
pressure on them to provide services with higher quality. The aim of this study was to …
pressure on them to provide services with higher quality. The aim of this study was to …