La calidad en el servicio se considera una alternativa para que las empresas puedan
obtener una ventaja competitiva y sostenible en un entorno económico globalizado. Las …

Pakistan holds an important geographical status, but extremism and sabotage have severely
damaged the tourism industry. In the present study, we examined the impact of destination …

Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust
in digital economy | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose Capsule hotels are a revolutionary Japanese concept of lodging that dates back
over four decades. On the other hand, capsule hotels are a relatively new concept for most …

This study examines the impact of the quality of online shopping logistics services on
customer satisfaction and in driving subsequent repeat purchasing behavior. Five …

Purpose There is tremendous growth potential for food and grocery (F&G) retail in an
emerging market like India. Bengaluru is the third most populous city of India. With a total …

Resumen SILVA-TREVINO, Juan Gilberto; MACIAS-HERNANDEZ, Bárbara Azucena;
TELLO-LEAL, Edgar y DELGADO-RIVAS, Jesús Gerardo. The relationship between service …

Since China holds a critical geographical status, it harbors an immense tourist attraction.
This research aims to investigate service quality, which determines electronic word of mouth …

Prior cross-cultural research on customer complaint behavior has shown that Asian
customers–collectivists (vs. Western customers–individualists) are less likely to engage in …