In many decision-making issues, fuzzy sets are used to deal with ambiguities in linguistic
data, However, this data is be defuzzified to make comparisons between the attributes and …

Performance measurement in the service industry is a critical issue for identifying how well is
the company working. In manufacturing companies, performance measurement primarily …

Multi-Criteria Decision Making (MCDM) is a branch of operation research that aims to
empower decision makers (DMs) in complex decision problems, where merely depending …