A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
H Shin - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
Past, present, and future of anthropomorphism in hospitality & tourism: Conceptualization and systematic review
The employment of anthropomorphism in promotion has witnessed a notable surge in recent
times, surpassing prevous levels in the hospitality and tourism sectors. This research …
times, surpassing prevous levels in the hospitality and tourism sectors. This research …
How smart should a service robot be?
Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
Customer emotions in service robot encounters: A hybrid machine-human intelligence approach
Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …
through online reviews is critical for forecasting consumers' intention to adopt service robots …
Consumer intention to use service robots: a cognitive–affective–conative framework
Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …
Robots at your service: value facilitation and value co-creation in restaurants
Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …
restaurant context. It empirically examines the guest perception of value facilitation by …
The nonlinear effect of service robot anthropomorphism on customers' usage intention: A privacy calculus perspective
L Xie, S Lei - International Journal of Hospitality Management, 2022 - Elsevier
Although service robots with anthropomorphic designs are widely used in the tourism and
hospitality industry, there are mixed research findings about the effect of service robot …
hospitality industry, there are mixed research findings about the effect of service robot …
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
YK Dwivedi, J Balakrishnan… - Psychology & …, 2023 - Wiley Online Library
Chatbots incorporate various behavioral and psychological marketing elements to satisfy
customers at various stages of their purchase journey. This research follows the foundations …
customers at various stages of their purchase journey. This research follows the foundations …
Creepy vs. cool: Switching from human staff to service robots in the hospitality industry
As service robots are becoming more human-looking, people are beginning to perceive
robots as creepy in one way but cool in another. This study investigates how the trade-off …
robots as creepy in one way but cool in another. This study investigates how the trade-off …
Artificial intelligence in services: current trends, benefits and challenges
The automation of services taking advantage of the significant opportunities offered by
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …