The field of interaction design to date has been predominantly concerned with designing
products, that is, devices, systems, and more recently services. A growing body of theoretical …

This volume is the first comprehensive history of task analysis, charting its origins from the
earliest applied psychology through to modern forms of task analysis that focus on the study …

The paper reviews work on informal technical help giving between colleagues. It
concentrates on the process of how colleagues help each other to use a computer …

This article discusses the use of artifacts as an instrument-mediated activity based on a field
study in a call center specialized in networks and telecommunications. In this work setting …

Information technology has been used in organisational settings and for organisational
purposes such as accounting, for a half century, but IT is now increasingly being used for the …

From the voice on the phone, to the voice on the computer, to the voice from the toaster,
speech user interfaces are coming into the mainstream and are here to stay forever. Soundly …

The purpose of this paper is to map and examine what theories and models of ICT system
implementation and adoption are used in management and business research. The focus is …

This thesis contributes to the field of collaborative information systems and Computer-
Supported Cooperative Work (CSCW). It extends the notion of technological support for …

This article examines the relation of culture to the propensity for, and potential effectiveness
of, both internal reporting and whistle-blowing as ethics management tools within a North …

In the 1980s, Yrjö Engeström took up Leontiev's activity theory, extending and modifying it
extensively to apply it to learning in organizations. Whereas the work of Vygotsky and …