Performance of urban rail transit: a review of measures and interdependencies
Recent years saw immense growth in performance measurement literature related to public
transit systems, with a clear segmentation between financial and quality-of-service …
transit systems, with a clear segmentation between financial and quality-of-service …
[HTML][HTML] The influence of service quality on user's perceived satisfaction with light rail transit service in Klang Valley, Malaysia
Light rail transit (LRT) systems are vital aspects of the worldwide endeavor to achieve
transport sustainability and have been essential in enhancing the economies of urban …
transport sustainability and have been essential in enhancing the economies of urban …
[HTML][HTML] Modeling Extended Service Quality for Public Transportation in the Post-Pandemic Period: Differentiating between Urban and Rural Areas: A Case Study of …
Background: Scholars have indicated differences in the attitudes of urban and non-urban
populations, especially after the COVID-19 outbreak, which extend to their needs and …
populations, especially after the COVID-19 outbreak, which extend to their needs and …
[HTML][HTML] Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach
This study employs the fundamental concept of the American Customer Satisfaction Index
(ACSI) model to explore the factors influencing passengers' satisfaction with monorail …
(ACSI) model to explore the factors influencing passengers' satisfaction with monorail …
[HTML][HTML] Development of service quality model computing ridership of metro rail system using fuzzy system
Gradual increase in the pace of urbanization has brought an increase in demand for rapid
transit systems throughout the nation. An increase in traffic congestion on roads has led to …
transit systems throughout the nation. An increase in traffic congestion on roads has led to …
[HTML][HTML] Examining the effect of revenue management on customer perceptions and calculating the service performance index: food order application example
In this research, the target is to create a “Service Performance Index” for food order mobile
applications. In order to create the index, a structural equation model is developed. Then the …
applications. In order to create the index, a structural equation model is developed. Then the …
Service quality attributes affecting the satisfaction of KTM Komuter services
This research aims to evaluate the service quality within the commuter system of Klang
Valley, Malaysia, specifically the KTM Komuter, by constructing empirical statistical models …
Valley, Malaysia, specifically the KTM Komuter, by constructing empirical statistical models …
Studying the factors influencing user satisfaction and reuse intention towards monorail service using a PLS-SEM approach: A case study in Kuala Lumpur, Malaysia
ANH Ibrahim, MN Borhan - IOP Conference Series: Materials …, 2023 - iopscience.iop.org
This work aims to examine the factors that influence users' satisfaction and reuse intention in
respect of the monorail system in Kuala Lumpur, Malaysia. The hypotheses were tested with …
respect of the monorail system in Kuala Lumpur, Malaysia. The hypotheses were tested with …
Determinants of students' behavior in using light rail transit in Hanoi
On November 6th, 2021, the first light rail transit (LRT) began operating in Vietnam after a
decade of construction. This project aimed to alleviate traffic congestion in the road network …
decade of construction. This project aimed to alleviate traffic congestion in the road network …
The study of social inclusion and gender equality on public transport satisfaction: Case of Metropolitan Jakarta
Three types of mass transit services have been developed in Jakarta metropolitan area;
however, it was found that the majority 80% of commuters are still using private vehicles …
however, it was found that the majority 80% of commuters are still using private vehicles …