Purpose The purpose of this study is to investigate the moderation effects of religiosity in the
relationship between service quality (SQ), customer satisfaction (CS), relationship quality …

This study looks at mechanisms for improving and stabilising the financial performance of
commercial banks in Tanzania. More specifically, this study aimed to assess corporate …

The study examines the mediating effects of relationship quality (RQ) on the link between its
antecedents and loyalty as well as the impacts of individual antecedents of RQ on the two …

This study aims to develop a systematic review of the influence of Service Quality and
Perceived Value on Satisfaction and Intention to Continue the Relationship from an …

Loan defaulting is a prominent challenge to financial institutions' outreach and sustainability.
As it has been increasing and become a critical problem in the study area, this study aimed …

Purpose This study aims to investigate the effect of financial satisfaction (FS) on customer
loyalty in the banking industry. Design/methodology/approach The study followed an …

Background Poverty can be a robust barrier to HIV care engagement. We assessed the
extent to which delivering care for HIV, diabetes and hypertension within community-based …

Purpose The operations and viability of microfinance institutions (MFIs), crucial for
socioeconomic development and poverty reduction, heavily rely on the multilevel …

Microfinance institutions (MFIs) are believed to be the best source of finance for lifting the
poor from poverty. However, the vast majority of MFIs' customers in the world appear to be …

Foreign companies, including transnational corporations (TNCs), have shown disloyalty
toward their hosts in sub-Saharan Africa by, among other things, scaling back strategic …