This study attempts to refine the construct of contextual performance by dividing it into 2
narrower constructs, interpersonal facilitation and job dedication. Supervisors rated 975 US …

This article provides a meta-analytic review of the relationship between the quality of leader-
member exchanges (LMX) and citizenship behaviors performed by employees. Results …

This paper draws on writings in psychology, sociology and organizational behavior to
develop a conceptual framework that specifies how positive emotion helps employees …

Researchers have discovered inconsistent relationships between prosocial motives and
citizenship behaviors. We draw on impression management theory to propose that …

Although organizational support theory and psychological contract theory both stress social
exchange processes in the establishment and maintenance of the employee–employer …

During the last two decades, studies on customer citizenship behavior in the service context
have gained the attention of researchers. However, there is no comprehensive review …

The results of a laboratory study of 276 individuals replicate past findings for cooperative
behavior as a form of contextual performance and extend past research by providing …

This chapter gives an overview of research on individual performance. Individual
performance is highly important for an organization as a whole and for the individuals …

This article presents an empirical test of organizational identification in the context of
customer-company (CC) relationships. It investigates whether customers identify with …

How do the attitudes people bring with them to the workplace-attitudinal baggage-affect
thoughts, feelings, and actions in organizations? How are the attitudes of those outside an …