This thesis explores the integration of work practice and system design in deliberating upon
how to increase the sensitivity of system design towards everyday work practice. The attempt …

Computers are increasingly able to mimic abilities we often think of as exclusively human.
Humans, Computers and Wizards considers current perspectives on human-computer …

Requirements engineering (RE) is an inherently social process, involving the contribution of
individuals working in an organizational context. Further, failures in the RE process will …

Purpose–The purpose of this paper is to describe the process and work undertaken by the
library anthropologist and the Usability Task Force (UTF) for reconfiguring the library's …

The key challenge for the Computer Supported Cooperative Work (CSCW) community is
how best to understand work for the purposes of design, and how best to design systems for …

This chapter describes RESCUE (Requirements Engineering with Scenarios for a User-
centred Environment), a method for specifying requirements for complex sociotechnical …

Ethnography is a style of qualitiative research method which has been discussed in a
number of ways in association with the development of software systems. In this paper we …

This paper analyzes localization problems in medical emergency calls. It argues that some
localization problems can be related to difficulties in the alignment of operators' and callers' …

'Tacit'and 'explicit'knowledge, and their relation to expertise, have a long-standing
importance within social studies of science and technology. At the centre of the development …

This paper reports a significant finding from a two-year study of computer conferencing used
to deliver a course unit at a UK university. Computer conferencing has been applied to …