'Tacit'and 'explicit'knowledge, and their relation to expertise, have a long-standing
importance within social studies of science and technology. At the centre of the development …

Interviews with stakeholders can be a useful method for identifying user needs and
establishing requirements. However, interviews are also problematic. They are time …

Meetings that involve both collocated and remote participants can be hindered by various
technological and human difficulties. Taking an ethnomethodological and conversation …

Insurance fraud is a growing problem. This article describes a project that aimed to specify
and develop a suite of computer-based tools to support the early detection and subsequent …

What value does 'ethnography'have in the design of organizational and technological
change? We ask this question in light of the fact that ethnography, whatever it might mean or …

We believe that virtual simulation of physical environments is an insufficient basis for
building collaborative support systems. In response, we present a locales framework which …

Ontologies–a form of structured and logically related knowledge or classification hierarchy
embedded in a computer system–are regarded by many scientists as having enormous …

Abstract Information systems are designed, constructed, and used by people. Therefore, a
software design process is not purely a technical task, but a complex psycho-socio-technical …

Software development takes place within a rich cultural setting. To be successful, a
programme aimed at improving software development processes needs to recognise this …

Air traffic control (ATC) is a safety-critical, cooperative work domain, which faces usability
challenges due to technology driven development in the past. In this work, we followed a …