Purpose This study conducts a systematic literature review of e-tail product returns research.
E-tail product returns are essentially acquisition of products that have been sold through …

In recent years, omnichannel retailing has created value for prospective consumers. The rise
of omnichannel retailing has changed consumers' buying habits, and manufacturers are …

This study examines a duopoly market comprising an online retail platform and a physical
store, both of them selling experience-based products to consumers who are unaware of the …

We study the optimal pricing and return policy, and the value of freight insurance for a
retailer selling a product to heterogeneous consumers with uncertain values of the product …

As the retail industry increasingly adopts an omnichannel strategy amidst the growth of e-
commerce, this study explores the interplay between inventory and return policies in such a …

Relationships with consumers are critical to the success of online sellers. Online returns can
detrimentally influence buyer–seller relationships and, thus, online sellers should carefully …

The substantial growth of e-commerce during the last years has led to a surge in consumer
returns. Recently, research interest in consumer returns has grown steadily. The availability …

Buy online and pickup in-store (BOPS), a novel omnichannel retail model that provides
customers with a seamless channel experience, is increasing prevalence in the electronic …

In a duopoly market consisting of a brick-and-motor (BM) store and a retailer platform, we
explore strategies for the platform to counteract product match uncertainty. Three …

Return-freight insurance (RI) has grown in popularity since its initiation in 2010, but the role
has not been investigated deeply. In this paper, we construct a theoretical model consisting …