Purpose In recent years, there has been a growing desire to more fully integrate informants
into the overall research process. In response to this trend, the purpose of this paper is to …

It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

Computers used to be for geeks. And geeks were fine with dealing with a difficult and finicky
interface--they liked this--it was even a sort of badge of honor (eg the Unix geeks). But …

Background Academic literature and international standards bodies suggest that user
involvement, via the incorporation of human factors engineering methods within the medical …

Context: The software industry has sought to apply User eXperience (UX) practices that can
help maintain a sustainable business. UX practices make it possible to conduct research …

To better support usability practice, most usability research focuses on evaluation methods.
New ideas in usability research are mostly proposed as new evaluation methods. Many …

This paper reports from a combined questionnaire survey and interview study of obstacles
for deploying usability evaluation in software development organizations. It was conducted …

Agile development processes, such as Scrum, focus on communication, developer
collaboration and delivery of working software early and continuously. User-centered …

This paper investigates the relationship between software development methodologies and
usability. The point of departure is the assumption that two important disciplines in software …

This paper examines the views of user experience (UX) professionals on the definitions of
usability and UX, and compares the findings between countries and within different socio …