User satisfaction is essential for the success of an organisation. With the development of
government service delivery through mobile platforms, a compatible measurement model …

Purpose The purpose of this paper is to extend the theory of planned behaviour (TPB) to
identify the factors influencing Muslim customers' intention to revisit non-halal certified …

Word-of-mouth (WOM) has been recognized as one of the most influential forms of
information transmission. Advances in information technology and the emergence of online …

Consumer behavior and preferences regarding restaurant patronage during a pandemic are
different than those under ordinary conditions. This research investigates the new drivers of …

Purpose While the usage of social media reviews has become increasingly popular in
recent years, few studies in this context of Bangladesh have investigated its impact on …

Due to the pandemic conditions of COVID-19, there is a restriction to dine out at restaurants.
All restaurants need to reformat their business models, some restaurants are temporarily …

Purpose Meal ordering apps (MOAs) have transformed the customers' dining habits,
particularly during mobility restrictions of the COVID-19 pandemic. Under the theoretical …

Globally, the COVID-19 pandemic has had a significant influence on international tourist
arrivals and receipts. This study examines the effect of environmental stimuli on tourists' …

Food-neophobia is referred to as the reluctance to try unknown foods. This paper aims to
demonstrate the relationships between street food experience, food destination image, food …

Purpose The proliferation of the coronavirus disease (COVID-19) has threatened the service
industry, especially the restaurant sector, requiring innovative ways to help restaurants …