Modeling the influence of critical factors on the adoption of green energy technologies

S Zeng, A Tanveer, X Fu, Y Gu, M Irfan - Renewable and Sustainable …, 2022 - Elsevier
Green energy technologies (GETs) are environmentally friendly in nature, making a
promising contribution to attaining net-zero carbon goals. Although the Pakistani …

Service robots: Trends and technology

JA Gonzalez-Aguirre, R Osorio-Oliveros… - Applied Sciences, 2021 - mdpi.com
The 2021 sales volume in the market of service robots is attractive. Expert reports from the
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …

Customers' acceptance of artificially intelligent service robots: The influence of trust and culture

OH Chi, CG Chi, D Gursoy, R Nunkoo - International Journal of Information …, 2023 - Elsevier
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants

ECX Aw, GWH Tan, TH Cham, R Raman… - … Forecasting and Social …, 2022 - Elsevier
Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the
most popular AI technologies are poised to revolutionize consumers' shopping journeys yet …

Trust me, I'm an influencer!-Causal recipes for customer trust in artificial intelligence influencers in the retail industry

H Alboqami - Journal of Retailing and Consumer Services, 2023 - Elsevier
Prior examinations of relationship development and the leverage of trust among artificial
intelligence (AI) influencers and followers have been few. This study employed complexity …

Service robots, agency and embarrassing service encounters

V Pitardi, J Wirtz, S Paluch, WH Kunz - Journal of service …, 2021 - emerald.com
Purpose Extant research mainly focused on potentially negative customer responses to
service robots. In contrast, this study is one of the first to explore a service context where …

Influence of robots service quality on customers' acceptance in restaurants

TR Shah, P Kautish, K Mehmood - Asia Pacific Journal of Marketing …, 2023 - emerald.com
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

What reduces product uncertainty in live streaming e-commerce? From a signal consistency perspective

X Chen, J Shen, S Wei - Journal of Retailing and Consumer Services, 2023 - Elsevier
E-commerce live streaming has become a popular emerging trend worldwide. However, as
an obstacle to consumer decision-making, product uncertainty is still a concern in e …

[HTML][HTML] The role of emotions in the consumer meaning-making of interactions with social robots

M Borghi, MM Mariani - Technological Forecasting and Social Change, 2022 - Elsevier
The interaction with social robots is supposed to be a unique and emotionally charged
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …

How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model

Y Xie, K Zhu, P Zhou, C Liang - Computers in Human Behavior, 2023 - Elsevier
With the development of artificial intelligence technology, the application of
anthropomorphism has been established as a good design principle. However, the …