Live streaming commerce: a review and research agenda

X Luo, WM Lim, JH Cheah, XJ Lim… - Journal of Computer …, 2023 - Taylor & Francis
Live streaming on social media has evolved into live streaming commerce (LSC), a subset of
electronic commerce that merges real-time social interaction with digital marketing. LSC is …

Personalized managerial response and negative inconsistent review helpfulness: The mediating effect of perceived response helpfulness

W Jin, Y Chen, S Yang, S Zhou, H Jiang… - Journal of Retailing and …, 2023 - Elsevier
Understanding the effect of managerial response on online review management has
attracted the attention of scholars in recent years. However, the effect of personalized …

A moderating–mediating model of the urge to buy impulsively in social commerce live-streaming

NH Khoi, ANH Le, PN Dong - Electronic Commerce Research and …, 2023 - Elsevier
Responding to the call for more studies that dig deeper into the mechanism linking live-
streaming's (SC live-streaming) distinctive characteristics with impulsive buying behaviour …

From screen to cart: how influencers drive impulsive buying in livestreaming commerce?

X Ma, ECX Aw, R Filieri - Journal of Research in Interactive Marketing, 2023 - emerald.com
Purpose The recent livestreaming commerce has magnified the role of influencer marketing,
where the influencers are partnering with brands for product promotion. This study examines …

Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type

Y Zhang, T Zhang, X Yan - Journal of Retailing and Consumer Services, 2024 - Elsevier
Live-streaming is increasingly becoming a popular e-commerce business model. Although
impulse buying is a traditionally common consumption phenomenon, there is little …

How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators

Y Liu, M Zhang, M Hu, T Qiao - The Service Industries Journal, 2024 - Taylor & Francis
The development of digital media has led to the emergence of live streaming, a service
system that involves multiple parties coexisting, including platforms, spectators, and …

[HTML][HTML] Flash sales: how consumers' emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions

WK Tan, PY Chen - Service Business, 2023 - Springer
Using information–cognition–intention model and by comparing emotional and rational
negative word-of-mouth (nWOM), this study considered nWOM's role in online flash sales by …

ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce

MW Sadiq, MW Akhtar, C Huo… - The Service Industries …, 2024 - Taylor & Francis
The purpose of the current article is to propose the construction of ChatGPT as a green
evangelist (CGGE) and to develop and validate the CGGE scale using two independent …

Avatars in live streaming commerce: The influence of anthropomorphism on consumers' willingness to accept virtual live streamers

H Chen, B Shao, X Yang, W Kang, W Fan - Computers in Human Behavior, 2024 - Elsevier
Although companies are investing more in avatars to improve interactivity and engage their
customers better, the effectiveness of avatars in online markets needs more evidences. This …

Customer impulse shopping in airports

CC Liang, API Yu - International Journal of Retail & Distribution …, 2024 - emerald.com
Purpose Impulse purchases are a phenomenon of interest in recent years that provides a
high revenue stream for companies compared to planned purchases. Airports are a unique …