The coupling and coordination of automobile and digital industries are crucial for developing
these industries and to promote the high-quality development of the automobile industry. In …

On-demand ride hailing service is fast becoming Malaysian commuters preferred public
transportation due to its unique features, which is ubiquitous. In spite of that, there are only a …

New and emerging ICT-mediated mobility services, such as ride-hailing, are shaping travel
behaviours with profound implications for sustainable urban transport and mobility. Despite …

Ride-hailing, as an important part of the sharing economy in the transport sector, has
gradually become a popular model of travel. Nowadays, ride-hailing is rapidly being …

Increasing reliance on digital technologies has led to a significant shift in how businesses
operate, with many now relying heavily on digital platforms for effective planning …

As the role of artificial intelligence (AI) agents in information curation has emerged with
recent advancements in AI technologies, the present study explored which users would …

Built on the evolutionary stimulus-organism-response model, this study examines how
customer encounters with different interaction mechanisms (stimuli) evoke service-quality …

Independent actors operating through peer-to-peer sharing economy platforms co-create
service experiences, such as shared car-rides or home-stays. Emotional labor among both …

Ridepooling is a new mobility service mainly for people in cities and urban areas. By
matching the routes of customers with similar start and end points while driving in an …

Since COVID-19, social distancing has become common, and the demand for untact
services has increased rapidly, resulting in an economic phenomenon centered on untact …