A survey on conversational recommender systems

D Jannach, A Manzoor, W Cai, L Chen - ACM Computing Surveys …, 2021 - dl.acm.org
Recommender systems are software applications that help users to find items of interest in
situations of information overload. Current research often assumes a one-shot interaction …

[PDF][PDF] What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.

D Benner, E Elshan, S Schöbel, A Janson - ICIS, 2021 - alexandria.unisg.ch
Since the emergence of conversational agents, this technology has seen continuous
development and research. Today, advanced conversational agents are virtually …

Conversational information seeking

H Zamani, JR Trippas, J Dalton… - … and Trends® in …, 2023 - nowpublishers.com
Conversational information seeking (CIS) is concerned with a sequence of interactions
between one or more users and an information system. Interactions in CIS are primarily …

Guidelines for human-AI interaction

S Amershi, D Weld, M Vorvoreanu, A Fourney… - Proceedings of the …, 2019 - dl.acm.org
Advances in artificial intelligence (AI) frame opportunities and challenges for user interface
design. Principles for human-AI interaction have been discussed in the human-computer …

Storybuddy: A human-ai collaborative chatbot for parent-child interactive storytelling with flexible parental involvement

Z Zhang, Y Xu, Y Wang, B Yao, D Ritchie… - Proceedings of the …, 2022 - dl.acm.org
Despite its benefits for children's skill development and parent-child bonding, many parents
do not often engage in interactive storytelling by having story-related dialogues with their …

Leveraging large language models to power chatbots for collecting user self-reported data

J Wei, S Kim, H Jung, YH Kim - Proceedings of the ACM on Human …, 2024 - dl.acm.org
Large language models (LLMs) provide a new way to build chatbots by accepting natural
language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on …

Exploring older adults' perception and use of smart speaker-based voice assistants: A longitudinal study

S Kim, A Choudhury - Computers in Human Behavior, 2021 - Elsevier
Thanks to their conversational capabilities, smart speaker-based voice assistants are
gaining attention for their potential to support the aging population, though the empirical …

Resilient chatbots: Repair strategy preferences for conversational breakdowns

Z Ashktorab, M Jain, QV Liao, JD Weisz - … of the 2019 CHI conference on …, 2019 - dl.acm.org
Text-based conversational systems, also referred to as chatbots, have grown widely popular.
Current natural language understanding technologies are not yet ready to tackle the …

[HTML][HTML] Patient and consumer safety risks when using conversational assistants for medical information: an observational study of Siri, Alexa, and Google Assistant

TW Bickmore, H Trinh, S Olafsson, TK O'Leary… - Journal of medical …, 2018 - jmir.org
Background: Conversational assistants, such as Siri, Alexa, and Google Assistant, are
ubiquitous and are beginning to be used as portals for medical services. However, the …

An empirical study of older adult's voice assistant use for health information seeking

R Brewer, C Pierce, P Upadhyay, L Park - ACM Transactions on …, 2022 - dl.acm.org
Although voice assistants are increasingly being adopted by older adults, we lack empirical
research on how they interact with these devices for health information seeking. Also, prior …