Finance is a popular field for applied and methodological research involving multiple criteria
decision aiding (MCDA) techniques. In this study we present an up-to-date bibliographic …

The main purpose of this paper is to present a systematic review of multiple-criteria decision-
making (MCDM) techniques used in the assessment of service qual-ity. This study reviewed …

Airlines today use e-services extensively for marketing activities and the distribution of
services. Monitoring and evaluating e-service quality are essential for customers' satisfaction …

This study aims to investigate the factors influencing the adoption of digital banking by retail
banking customers. A theoretical model was developed based on an extended technology …

Nowadays, the internet is the most widely used and an effective tool for firms/organizations
to reach their customers by their websites. Hence, effective design of websites helps …

Design quality of websites is known to have a positive impact on user attention. Although
there are lots of papers that investigate design qualities of websites in the literature, none of …

The significance of adopting online service and using in the banking industry has attracted
researchers' attention in the past decade. In such condition that banks use online services to …

This study aims to investigate how customers perceive and adopt internet banking (IB) in
Jordan. An extended Model, based on the Technology Acceptance Model (TAM), was …

Digital transformation is becoming more common in an increasingly digital world, which has
contributed to significant changes in business processes around the globe. In the banking …

Fuzzy multicriteria decision making (MCDM) has been widely used in ranking a finite
number of decision alternatives characterized by fuzzy assessments with respect to multiple …