[HTML][HTML] Opinion Paper:“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for …
Transformative artificially intelligent tools, such as ChatGPT, designed to generate
sophisticated text indistinguishable from that produced by a human, are applicable across a …
sophisticated text indistinguishable from that produced by a human, are applicable across a …
Advancing knowledge through literature reviews:'what','why', and 'how to contribute'
Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …
guides are available, they remain limited because they do not adequately account for the …
Artificial intelligence for supply chain resilience: learning from Covid-19
S Modgil, RK Singh, C Hannibal - The International Journal of …, 2022 - emerald.com
Purpose Many supply chains have faced disruption during Covid-19. Artificial intelligence
(AI) is one mechanism that can be used to improve supply chain resilience by developing …
(AI) is one mechanism that can be used to improve supply chain resilience by developing …
The evolving role of artificial intelligence in marketing: A review and research agenda
An increasing amount of research on Intelligent Systems/Artificial Intelligence (AI) in
marketing has shown that AI is capable of mimicking humans and performing activities in an …
marketing has shown that AI is capable of mimicking humans and performing activities in an …
Corporate digital responsibility in service firms and their ecosystems
Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and
fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these …
fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these …
[HTML][HTML] When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
Y Ruan, J Mezei - Journal of Retailing and Consumer Services, 2022 - Elsevier
The increasing adoption of AI chatbots in online shopping assistance, as a complement or
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …
The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective
Artificial intelligence (AI)-powered chatbots are changing the nature of service interfaces
from being human-driven to technology-dominant. As a result, customers are expected to …
from being human-driven to technology-dominant. As a result, customers are expected to …
Exploring the impact of chatbots on consumer sentiment and expectations in retail
AD Tran, JI Pallant, LW Johnson - Journal of Retailing and Consumer …, 2021 - Elsevier
Retailers are increasingly using conversational AI (chatbots) for customer service due to the
perceived benefits and reduced operational costs of this emerging technology. Yet our …
perceived benefits and reduced operational costs of this emerging technology. Yet our …
[HTML][HTML] The paradoxes of generative AI-enabled customer service: A guide for managers
Generative artificial intelligence (generative AI) presents a disruptive innovation for brands
and society, and the power of which is still yet to be realized. In the context of customer …
and society, and the power of which is still yet to be realized. In the context of customer …
“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and …
Abstract ransformative artificially intelligent tools, such as ChatGPT, designed to generate
sophisticated text indistinguishable from that produced by a human, are applicable across a …
sophisticated text indistinguishable from that produced by a human, are applicable across a …