Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …

In recent years, there has been proliferation of grocery mobile apps as grocery shopping on
mobile has found increasing acceptance among customers accelerated by multiple factors …

Although various studies have addressed customer citizenship behaviors and customer
brand engagement, the effect of tourists' pandemic-related destination brand reputation …

Even though machine learning (ML) applications are not novel, they have gained popularity
partly due to the advance in computing processing. This study explores the adoption of ML …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

The COVID-19 pandemic has triggered a set of government policies and supermarket
regulations, which affects customers' grocery shopping behaviours. However, the specific …

This study explores the influence of intra-pandemic perceptions on travellers' post-pandemic
hotel booking behaviour among crisis-resistant travellers and crisis-sensitive groups. It also …

The study is based on a multi-year research conducted in three successive years (2019;
2020; 2021). Drawing from three samples (N= 507; 463; 488) it longitudinally examines the …

Abstract The spread of Coronavirus Disease 2019 (COVID-19) has decreased the
willingness to choose public transport where travellers are more likely to be infected due to …