Electronic commerce (e-commerce) is one of the fastest-growing businesses in the retail
sector, especially in Asia. Owing to intense competition, retailers seek to consolidate all …

Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …

Importance–performance and potential gain of food delivery apps: in view of the restaurant
partner perspective | Emerald Insight Books and journals Case studies Expert Briefings Open …

This study is the first to explore satisfaction and asymmetry in full-and mini-sized electric
vehicles (Mini EVs). An integrated framework, SI Gap-ML-IG (Satisfaction Importance Gap …

This study contributes to the complex adaptive system theory by offering a valid hierarchical
model to evaluate the theory's important features related to resilience. The garment industry …

Transport policymakers need to have an in-depth understanding of public transport (PT)
customers in order to effectively manage transport systems and maintain the attractiveness …

The concept of the" new norm" implies a shift in societal behavior, and the COVID-19
pandemic is suspected to have long-term effects on customer perceptions of public …

This study examined the effects of school administrative support on teaching practice
research programs using the importance–performance analysis (IPA) model. Teachers' …

Health Centers providing the best quality of service can affect consumer satisfaction in using
services. If the quality of service, facilities, and promotions consumers offer is unsatisfactory …

Tourism has played a pivotal role in the recovery of the global economy, particularly
following the easing of COVID-19 pandemic restrictions. The image of a city affects tourists' …