Artificial Intelligence (AI) implementation in public administration is gaining momentum
heralded by the hope of smart public services that are personalised, lean, and efficient …

To lay the foundation for the special issue that this research article introduces, we present 1)
a systematic review of existing literature on the implications of the use of Artificial …

We are living in turbulent times, with the threats of COVID-19 and related social conflicts.
Digital transformation is not an option but a necessity for governments to respond to these …

Despite the exponential growth in the popularity of artificial intelligence (AI), our knowledge
on the public perception of AI, especially in the context of local government services, is still …

Developing the capacity to digitally transform through AI is becoming increasingly important
for public organizations, as a constantly growing number of their activities is now becoming …

Nowadays, Artificial Intelligence (AI) has become a top priority on the agenda of different
nations around the world. AI may lead to transformative applications within a wide range of …

The use of artificial intelligence (AI) applications in government is receiving increasing
attention from global research and practice communities. This article, introducing a Special …

In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

One of the major criticisms of Artificial Intelligence is its lack of explainability. A claim is made
by many critics that without knowing how an AI may derive a result or come to a given …

Artificial intelligence (AI) is becoming an increasingly important factor of everyday life. The
progress of AI adoption continues to accelerate with increasing investments in AI techniques …