Customer citizenship behavior in the online shopping environment is vital to the success of e-
retailers. However, it is unclear whether and how service recovery expectation and recovery …

The present study intends to explore intermittent continued adoption behaviour of users of
digital payment services (forms of contactless, cashless and paperless payment methods) …

Second-generation mobile instant messaging (SMIM) is a new structure of social media
facilitated by the widespread use of smartphones. It is embedded in social networks and …

Drawing from the extant literature on consumer behaviors in the context of mobile commerce
(m-commerce) and integrating expectation confirmation theory and motivation theory, this …

Introduction Live stream-watching has become increasingly popular worldwide. Consumers
are found to watch streams in a continuous manner. Despite its popularity, there has been …

This study investigates consumer repurchase behavior and purchases regret in the context
of a Steadily Increasing Discount (SID) strategy. A quantitative research approach based on …

Purpose Mobile health, ie m-Health possesses huge potential, especially to the developing
countries and remote locations of developed countries. The success of such systems may …

Purpose This study aims to understand the expectations of elderly bank customers with
mobile banking services and to measure its impact on their long-term satisfaction and …

The integrated ECM and the TAM were being used to identify the determining factors
predicting students' intention to use the Learning Management System. The independent …

Music is widely used for mood and emotion regulation in our daily life. As a result, many
research works on music information retrieval and affective human-computer interaction …