The online banking service is the key element for the development of e-commerce and e-
businesses. It provides users with convenient daily transaction services, such as wire …

In the era of e-mobility, promoting electric vehicle (EV) usage is considered a policy worth
incorporating into a government's agenda. While accessibility has been broadly recognized …

Currently, while most universities around the world have returned to offline teaching, most
universities in China are still using online teaching. In the current educational context …

Although practitioners already use mobile devices as a communication channel to reach
customers, few studies have explored the factors that can encourage customer loyalty via …

Whereas expectations concerning both process and product are essential for information
system development (ISD) project success, research has focused on end-user expectations …

Digital payments in India are rising with a high share of mobile payments; still, it faces a
digital divide. Concerning digital financial services, India has the lowest number of women …

User eXperience (UX) evaluations play an essential role in the software development
process. As the results from such evaluations can drive future releases, it is necessary to …

Most existing research on usage behaviour of mobile book-reading applications (apps) has
focused on exploring users' initial acceptance; there has been a lack of understanding of the …

Customer citizenship behavior (CCB) refers to actions that provide value to companies, such
as offering feedback, being patient with disruptions, and assisting other customers. This is …

Due to service product characteristics and a mix of complex sales, it is crucial for hotel firms
to efficiently design limited physical spaces that serve multiple purposes to optimize revenue …