Behavioral decision research provides many important insights into managerial behavior.
From negotiation to investment decisions, the authors weave behavioral decision research …

The dynamic components of relational constructs should play an important role in driving
performance. To take an initial step toward a theory of relationship dynamics, the authors …

Purpose Promoting customer–company identification (CCI) has become a crucial
relationship marketing strategy for service firms. The purpose of this study is to examine how …

Dual-process theories have been very influential in social psychology and cognitive
psychology. These theories postulate a distinction between two modes of thought that …

This Handbook examines the interplay between metamemory and memory. Each contributor
discusses cutting-edge theory and research that, in some way, showcases the symbiotic …

Although ignorance and uncertainty are usually unwelcome feelings, they have unintuitive
advantages for both human and non-human animals, which we review here. We begin with …

Traditional Muslim headscarves are called hijabs. The authors show that hijabs and
headscarves are closely associated with people's mental representation of “typical” Muslim …

Purpose The purpose of this paper is to suggest that the effects of service quality (SQ) on
outcome variables may shift over time. However, scant attention has been paid to capturing …

Confidence is commonly assumed to monitor the accuracy of responses. However,
intriguing results, examined in the light of philosophical discussions of epistemic justification …

Metaphors mold science. Research on judgment and decision making (JDM)–for which
psychologists and economists have gained Nobel prizes (Kahneman, Slovic & Tversky …