As physical products are increasingly augmented with digital technology, manufacturing
firms have become part of the development of so‐called smart products and smart services …

The platformization seems to be a demiurgic force, increasingly (re) shaping this millennium
and its socio-economic, technological and physical structures, institutions, and human lives …

This research extends literature on the emergence of service ecosystems by developing
new theoretical insight and explanation into how service ecosystems experience change …

Customer engagement has emerged as a central concept in marketing. Despite extensive
scholarly investigations and managerial interest though, considerations of customer …

In recent years, the service discipline has seen the emergence of a number of novel
conceptual approaches, one in particular, called Transformative Service Research (TSR) …

This article introduces the reader to the special issue of Industrial Marketing Management on
innovation ecosystems. The concept of the innovation ecosystem has created considerable …

Literature shows manifold concepts of the ecosystem. A critical issue in social studies of
science is that these concepts include different construct's core elements. Recent reviews …

Researchers identify institutional voids as serious roadblocks to economic development.
Mobile payment systems offer a promise to fill institutional voids in emerging economies …

Self-adjustment processes are crucial for ensuring service system viability in the light of
emerging adoption of digital technologies that shape value co-creation. This article offers a …

This paper explores value co-creation and co-destruction by focusing on the role of value
propositions, practices, and institutions in the tourism ecosystem during COVID-19 …