Focusing on the application of artificial intelligence, this study investigates the impact of
emotional display on user engagement with computer-generated imagery influencers …

The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Abstract Building upon the Stereotype Content Model (SCM), the current research provides
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …

The increasing presence of robots in our society raises questions about how these objects
are perceived by users. Individuals seem inclined to attribute human capabilities to robots, a …

The COVID-19 pandemic has affected all domains of human life, including the economic
and social fabric of societies. One of the central strategies for managing public health …

Artificial intelligence (AI) applications in the market have become a buzzing trend. The
current research proposed that consumers feel less empathy toward AI (vs. human) …

Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Artificial Intelligence (AI) is an enabling technology that can be integrated into products to
provide emerging capabilities and craft novel customer experience (CX); many companies …

The increasing ubiquity of Artificial Intelligence (AI) chatbots across a variety of sectors has
sparked a burgeoning interest in deciphering the determinants that govern their adoption …

Artificial intelligence (AI) chatbots and human employees have emerged as the dominant
forms of online customer service. However, existing research rarely connects the service …