Communication failures in healthcare can be catastrophic. Lost test results, delayed
diagnoses, missing handover information: all can have serious impacts on the safety of care …

The contributions of the receptionist in general practice are overlooked. General practice in
England faces unprecedented demand, and the receptionist is critical in meeting these, as …

The failure of healthcare systems leads to multiple problems including avoidable patient
harms, poor care experiences, psychological impacts on the workforce and costly medico …

Patient safety and quality of care are increasing concerns for healthcare internationally. This
paper examines the spatial achievement of safety and wellbeing by healthcare staff, patients …

Introduction: Occupational health and safety management systems are widely used as a
systematic approach to managing occupational health and safety. However, sometimes they …

The future of primary care research (PCR) has recently undergone critical analyses from
major thought leaders in the field, resulting in a mixed view of its prospects.(1-3) In …

Background: Existing research demonstrates significant variation in test-ordering practice,
and growth in the use of laboratory tests in primary care. Reviews of interventions designed …

Chapter 1 presented the foundation for this thesis and emphasised why it is necessary to
evaluate social care information processes in Scotland. This chapter offers a brief historical …